Service Fee Refund Policy

Effective Date: 1 March 2025

At [Your Company Name], we strive to provide the highest quality services to our customers. However, we understand that sometimes circumstances may change, and customers may need to request a refund for service fees. This Service Fee Refund Policy outlines the conditions under which we offer refunds for service fees and how you can request one.

1. Eligibility for Refund

Refunds for service fees are granted under the following circumstances:

• Service Not Rendered: If the service was not provided as agreed upon due to reasons attributable to [Your Company Name], a full refund of the service fee will be issued.
• Incorrect Charges: If the service fee was charged incorrectly or was higher than what was initially agreed, you may be eligible for a refund.

2. Non-Eligibility for Refund

Refunds will not be issued for the following reasons:

• Change of Mind: If you simply change your mind after the service has been scheduled or provided.
• Customer’s Failure to Use the Service: If you decide not to use the service after it has been scheduled or provided.
• Partial Service Completion: If the service has been partially rendered and the customer decides to cancel, no refund will be issued for the portion of the service completed.

3. Refund Process

To request a refund for a service fee, please follow the steps below:

• 1.Submit a Request: Contact our customer service team at [customer service contact email/phone] within [X] days from the service date or the date of cancellation.
• 2.Provide Documentation: You may be asked to provide proof of the service fee payment, details of the service, and any relevant communications that support your refund request.
• 3.Review and Decision: Our team will review your request and notify you of the decision within [X] business days.
• 4.Refund Issuance: If your refund request is approved, we will process the refund via the original payment method. Please allow up to [X] business days for the refund to be processed.

4. Refunds for Multiple Payments

In cases where multiple service fees were charged, refunds will be issued for the full amount of the incorrectly charged fee or unrendered service.

5. Changes to the Policy

LINK STUDIES TECHONLOGY PTE LTD reserves the right to modify or update this Service Fee Refund Policy at any time. Any changes will be communicated via email or our website, and the updated policy will take effect immediately upon posting.

6. Contact Us

For questions or concerns regarding this refund policy, please contact our customer service team at:

• Email: contact@linkstudies.com
• Phone: 82686633

By engaging with our services, you acknowledge and agree to the terms of this Service Fee Refund Policy.